We don’t have to go very far back in time for a good example...
As the retail industry turns increasingly digital, customers...
Explore our change management services
Managing difficult changes in such a way that people become part of the solution rather than the problem
People change, not organizations. Winning people’s hearts and minds is the first step in getting them to change. From “thinking there” to “getting there” to “living there,” our people-centered approach supports the full change journey.
Results you can measure.
$0m
Cost savings from a complete customer experience redesign for a global retailer
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Reduction in year-over-year contact minutes for a consumer manufacturer
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Improvement in customer satisfaction ratings for a large provider
RESOURCE CENTER
Not many businesses understand the adage that “good news travels fast and bad news travels faster.” In today’s digital and mobile era, any experience ...
In a recent posting we discussed “journey mapping” as a tool for improving customer experiences in the healthcare sector. This week, we share thoughts...
I like working at GLB because I get to sell the best software in the industry and I work with best / brightest / most fun team of people I’ve ever worked with.
Adam Epstein
We selected GLB because they understand operating requirements in the healthcare sector. They bring a winning combination of experience and commitment to excellence.
Mrs. Sherena
We has been working with GLB for 12 months and in that time they have demonstrated an unwavering desire and capability to deliver.
