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Explore our organic business growth services

  • Increase the amount of money you sell to your most loyal customers.

    It’s natural to assume that your most valuable clients are also your best customers. But, in most cases, it’s a myth. Profit contribution, cost-to-serve, and organic development potential can all be used to identify essential clients who need a cross-company emphasis. We’ve seen a full-court press on just 10 to 20% of the client base (the best clients) increase bottom-line profit by 5% or more on multiple occasions.

  • Capitalize on new customer relationships

    The early stages of a new relationship are crucial, but they are also one of the most underappreciated aspects of the client experience. Clients in all categories consistently exhibit the greatest propensity to spend more and try new things shortly after joining. Why not take advantage of the honeymoon time by increasing the number of products, services, and accessories available?

  • Pay attention to your sales team.

    Adding or beefing up the sales team is one of the most effective drivers of organic growth for instant impact. This is particularly true in industries with a variety of sales channels. We’ve seen it work for a national insurance firm that resisted the impulse to cut expenses and instead added sellers to its fastest-growing region, resulting in quick returns. In Fortune 500 organizations, we’ve also discovered a similar pattern of profitable revenue gains via targeted sales-strengthening initiatives. Many companies didn’t even hire more people; instead, they redeployed current staff and improved training and processes. Redeploying resources has a near-instant payback compared to new sales recruits, which typically take six to twelve months to pay off.

Any growth strategy must have quick victories.

They create momentum and provide funding for longer-term expansion plans. Cost-cutting, acquisition, and restructuring are effective methods for boosting short-term profits, but they frequently divert attention away from organic revenue growth.

In the pursuit of quick victories, immediate, customer-driven revenue benefits are sometimes missed. They produce concrete outcomes and keep personnel focused on the client when combined with judicious cost reduction. They also develop the marketing, sales, and innovation skills needed to accelerate future growth.

Results you can measure.


Cost savings from a complete customer experience redesign for a global retailer


Reduction in year-over-year contact minutes for a consumer manufacturer


Improvement in customer satisfaction ratings for a large provider


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I like working at GLB because I get to sell the best software in the industry and I work with best / brightest / most fun team of people I’ve ever worked with.

Adam Epstein

Adam Epstein

CEO / Director - American National University

We selected GLB because they understand operating requirements in the healthcare sector. They bring a winning combination of experience and commitment to excellence.

Mrs. Sherena

Mrs. Sherena

Corporate communications Executive

We has been working with GLB for 12 months and in that time they have demonstrated an unwavering desire and capability to deliver.

Mike Guardalabene

Mike Guardalabene

Group CEO - Celebi Aviation Holding
  • 1. Iterate Design

    We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.

  • 2. Validate Develop

    This is where we bring the design vision to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.

  • 3. Optimize Deliver

    Our global operation model and thousands of employees in 10 countries allow us to implement best practices and meet clients’ needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.

We take processes apart, rethink, rebuild, and deliver them back working smarter than ever before.