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Explore our change management services

  • Change Management Consulting

    Collaborate on must-win projects or strategic change initiatives with skilled personnel to accelerate your results. Utilize industry-leading research, tools, and techniques throughout the process to accomplish and maintain your change objectives.

  • Project Support for Change Management

    Hands-on coaching is available to help you apply our change management methodology to major projects and initiatives. You can benefit from on-site coaching, remote support, and innovative tools to assure the success of your most important projects.

  • Support for Change Management Deployment

    Make use of the experience of change management deployment executives to assist you in managing the implementation of your plan and expanding your change capacity. You’ll also have access to a comprehensive set of tools for measuring and enhancing organizational change maturity.

Managing difficult changes in such a way that people become part of the solution rather than the problem

People change, not organizations. Winning people’s hearts and minds is the first step in getting them to change. From “thinking there” to “getting there” to “living there,” our people-centered approach supports the full change journey.

Results you can measure.


Cost savings from a complete customer experience redesign for a global retailer


Reduction in year-over-year contact minutes for a consumer manufacturer


Improvement in customer satisfaction ratings for a large provider


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I like working at GLB because I get to sell the best software in the industry and I work with best / brightest / most fun team of people I’ve ever worked with.

Adam Epstein

Adam Epstein

CEO / Director - American National University

We selected GLB because they understand operating requirements in the healthcare sector. They bring a winning combination of experience and commitment to excellence.

Mrs. Sherena

Mrs. Sherena

Corporate communications Executive

We has been working with GLB for 12 months and in that time they have demonstrated an unwavering desire and capability to deliver.

Mike Guardalabene

Mike Guardalabene

Group CEO - Celebi Aviation Holding
  • 1. Iterate Design

    We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.

  • 2. Validate Develop

    This is where we bring the design vision to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.

  • 3. Optimize Deliver

    Our global operation model and thousands of employees in 10 countries allow us to implement best practices and meet clients’ needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.

We take processes apart, rethink, rebuild, and deliver them back working smarter than ever before.